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Citation

Marks A & Richards J (2012) Developing ideas and concepts in teamwork research: Where do we go from here?. Employee Relations, 34 (3), pp. 228-234. https://doi.org/10.1108/01425451211217743

Abstract
Purpose This editorial seeks to explore changes in both teamwork and developments in teamwork research over the last decade. Design/methodology/approach The editorial review importantly focuses on the key debates that emerge from the papers covered in this special issue. Findings A review of the papers in this special issue, as well as historical analysis of teamwork research, indicate that while traditionally, analysis of teamwork was embedded in a manufacturing archetype, much of the contemporary research on teamwork is centred on service sector work where issues of cultural diversity, customer service, and lack of normative integration or task interdependence are increasingly apparent. This editorial suggests that we need to take account of the expansion of the service sector when attempting to conceptualise teamwork and the challenges that collective forms of working in such an environment bring. Originality/value This editorial and the special issue more generally provide an important contribution to the development of understanding of how changes in the workplace have had an impact on organisational and academic interest in teamwork.

Keywords
teamwork; service sector; team dimensions model; globalisation; team working; service industries