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Citation

Anderson AH, O'Malley C, Doherty-Sneddon G, Langton S, Newlands A, Mullin J, Fleming AM & Van der Velden J (1997) The impact of VMC on collaborative problem solving: An analysis of task performance, communicative process, and user satisfaction. In: Finn K, Sellen A & Wilbur S (eds.) Video-mediated communication. Computers, Cognition, and Work Series. Mahwah, NJ, USA: Lawrence Erlbaum, pp. 133-155. https://dl.acm.org/citation.cfm?id=548502

Abstract
This chapter reports the results of 4 studies of collaborative problem solving supported by various forms of video-mediated communication (VMC). The authors analyze task outcome, the process of communication, and the user's reactions to the technologies with similar data obtained from face-to-face interactions. VMC was not found to deliver all the advantages observed from face-to-face interactions. Possible reasons for this are explored, as well as the implications of the data for evaluation techniques.