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Citation

Martinelli E & Sparks L (2003) Food retailers and financial services in the UK: a co-opetitive perspective. British Food Journal, 105 (9), pp. 577-590. https://doi.org/10.1108/00070700310497327

Abstract
The financial services sector operates in a turbulent environment. The availability of financial services for customers has grown considerably, with providers encompassing retailers through to specialists. Food retailers in particular are the non-financial sector key movers in the market change underway. Within this context, this paper aims to provide a framework to consider the operational, strategic and relational issues concerned with the entry of British food retailers into the financial services sector. It explores in particular the service provision relationships between large food retailers and financial institutions, suggesting that this is a case of co-opetition, a concept which refers to the concomitant presence of competition and co-operation in a relationship. Promoters and inhibitors leading to a co-opetitive relationship involvement are examined.

Keywords
Competitors; Financial services; Food products; Retailers; United Kingdom

Journal
British Food Journal: Volume 105, Issue 9