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Citation

Hurrell S, Scholarios D & Thompson P (2013) More than a 'humpty dumpty' term: Strengthening the conceptualization of soft skills. Economic and Industrial Democracy, 34 (1), pp. 161-182. https://doi.org/10.1177/0143831X12444934

Abstract
There is an ongoing sociological debate regarding which work activities can be considered 'skilled'. In recent years, this debate has become increasingly controversial due to the growing prominence of so-called 'soft skills', especially when used in interactive service work. This article seeks to strengthen the conceptualization of soft skills, through case study investigation, to determine whether or not they are worthy of the 'skilled' label. An expanded notion of skill is supported, recognizing that in service contexts displaying employer-facilitated worker discretion and requirements for contextual knowledge in the use of soft skills, the term can indeed have real meaning.

Keywords
Contextual knowledge; meaning of skill; service work; soft skills; worker discretion

Journal
Economic and Industrial Democracy: Volume 34, Issue 1