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Citation

Clapham D & Satsangi M (1992) Performance Assessment and Accountability in British Housing Management. Policy and Politics, 20 (1), pp. 63-74. https://doi.org/10.1332/030557392782454123

Abstract
This paper looks at performance assessment in the management of public housing in Britain within the context of the liberalisation of housing policy undertaken in the last decade. In particular, the focus is on the impact of appraisal systems on the accountability of housing management. The paper concludes that appraisal systems have enhanced accountability to government but done little to enhance the legitimate accountability to the consumer of the management service.

Journal
Policy and Politics: Volume 20, Issue 1