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Powell J, Lovelock R, Bray J & Philp I (1994) Involving consumers in assessing service quality: benefits of using a qualitative approach.. Quality in health care : QHC, 3, pp. 199-202. https://www.scopus.com/inward/record.uri?eid=2-s2.0-0028707933&partnerID=40&md5=a7eee5b94c561e7dec065726c0b3815b
Journal
Quality in health care : QHC: Volume 3
| Status | Published |
|---|---|
| Publication date | 31/12/1994 |
| Publisher URL | |
| ISSN | 1353-4505 |
| eISSN | 1464-3677 |